2020 Predictions For Marketing And Customer Experience

Updated: Feb 19

In Tuesday's Forbes online, Coveo's CMO looks ahead at the relationship of consumers to brands in a much more sensitive and privacy-aware marketplace.

February 18, 2020. Mark Floisand, CMO of Coveo, Canada's largest AI business solutions company, penned an article that shares his belief that Chatbots move past the hype, and, that the U.S. election will invite more scrutiny into how technology is able to hyper-personalize advertising.


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